Whether you’re based in Scotland, England or Wales there are set levels of service that we have to meet. If we fail to meet them we’ll pay you compensation.

England & Wales

The regulator in England & Wales has set service standards in key areas that all water suppliers have to meet. You’ll find details of these on your local Water Undertaker’s website.

Scotland

The regulator in Scotland has set service standards in key areas that all water suppliers have to meet. If we fail to meet any of these, you’ll receive compensation. For more details, please click here.